Supervisory Management Courses Belfast Northern Ireland - Belfast

Tuesday, 5 January 2010

Item details

City: Belfast, Northern Ireland
Offer type: Sell
Price: £445


Contact name Martin Mc Afee
Phone 07821074362

Item description

4 Day Supervisory Management Training

Everyone is welcome to book their place on this exceptional four day Supervisory Management Training Course.

Course Overview

Day one
• Effective Communication
• Emotional Intelligence (EQ over IQ)
• Coping with Complaints
• Dealing with Difficult Customers
Day two
• Performance Management and Appraisal
• Giving Constructive Feedback
• Upward Appraisal
• Planning a Training Session
• Selling Skills and Branding
Day three
• Motivation at Work
• Time Management
• Managing Change
• Problem Solving
Day four
• Negotiation skills
• Human Resources and Discipline
• Financial Management
• Health & Safety
• Risk Assessment