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Supervisory Management Courses Belfast Northern Ireland - Belfast
Tuesday, January 5, 2010
Item details
City:
Belfast, Northern Ireland
Offer type:
Sell
Price:
£445
Item description
4 Day Supervisory Management Training
Everyone is welcome to book their place on this exceptional four day Supervisory Management Training Course.
Course Overview
Day one
• Effective Communication
• Emotional Intelligence (EQ over IQ)
• Coping with Complaints
• Dealing with Difficult Customers
Day two
• Performance Management and Appraisal
• Giving Constructive Feedback
• Upward Appraisal
• Planning a Training Session
• Selling Skills and Branding
Day three
• Motivation at Work
• Time Management
• Managing Change
• Problem Solving
Day four
• Negotiation skills
• Human Resources and Discipline
• Financial Management
• Health & Safety
• Risk Assessment
Everyone is welcome to book their place on this exceptional four day Supervisory Management Training Course.
Course Overview
Day one
• Effective Communication
• Emotional Intelligence (EQ over IQ)
• Coping with Complaints
• Dealing with Difficult Customers
Day two
• Performance Management and Appraisal
• Giving Constructive Feedback
• Upward Appraisal
• Planning a Training Session
• Selling Skills and Branding
Day three
• Motivation at Work
• Time Management
• Managing Change
• Problem Solving
Day four
• Negotiation skills
• Human Resources and Discipline
• Financial Management
• Health & Safety
• Risk Assessment
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